F.A.Q

What types of products does PawElite Store offer?

PawElite Store specializes in premium pet accessories, including stylish collars, durable leashes, and cozy pet beds. Each product is designed to enhance the bond between pets and their owners while ensuring comfort and modern aesthetics.

How can I ensure the quality of the products I purchase?

At PawElite Store, we are committed to quality and innovation. Each product undergoes rigorous testing to meet high standards of durability and functionality. We prioritize materials that provide both comfort and style, ensuring that our customers receive the best for their pets.

What is your return policy?

We offer a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The most efficient way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.

What should I do if my item arrives damaged or incorrect?

If you receive a defective or damaged item, or if the wrong item was sent, please contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

Do you ship internationally?

Yes, PawElite Store offers international shipping. Please check our shipping policy for more details regarding shipping rates and delivery times to your location.

How can I contact customer service?

You can reach our customer service team via email at info@pawelitestore.com, by phone at +34658686729 or visit our contact us page, and we will get back to you as soon as possible. We are here to assist you with any inquiries or concerns you may have.